Otto Framing is committed to protecting your privacy and will only use the information we collect about you lawfully.

The information we collect is for the purpose of contacting you when your framing is complete (and to address any queries during the fabrication of your framing), to keep a record of your orders and their specifications, and for the purposes of insurance. This will, in almost all circumstances, be restricted to:

· Your first and last name

· Your contact details

· Your address (should you require a quotation for delivery)

We will ask for this information directly from you, and we ensure that this information is kept securely.

Under the Data Protection legislation, you have rights with regards to your personal information including:

· the right to be informed about the collection and the use of your personal data

· the right to access personal data and supplementary information

· the right to have inaccurate personal data rectified, or completed if it is incomplete

· the right to erasure (to be forgotten) in certain circumstances

· the right to restrict processing in certain circumstances

· the right to data portability, which allows the data subject to obtain and reuse your personal data for your own purposes across different services

If you would like to ask any questions about your data or submit a data subject access request, please contact:

alex@ottoframing.co.uk

We reserve the right to change any of the terms and conditions displayed on this website (including our privacy policy) at any time by notifying you through this website that we have done so. By continuing to use this website, you agree to be bound by the amended terms and conditions as notified and posted on the website

All of our frames are made to order, unless stated otherwise, so we are unable to offer returns or exchanges. All sales are final at the point of deposit payment.

We request a deposit payment to confirm your order and begin production, which is equal to 50% of the total value of your order.

We will give an indication of our current lead times during your appointment. If your framing request would require a shorter lead time than our current, we may need to add a relevant surcharge to your order.

All prices are inclusive of UK VAT at 20% unless otherwise stated. Pricing may change at any time.

Promotions, discounts and offers are subject to availability and we reserve the right to revoke any promotions, discounts or offers at any time and for any reason.

Customers are responsible for any customs fees, duties, and taxes imposed by their country's customs authorities upon importing goods. The customer should contact their local customs office for accurate information on applicable fees. We are not responsible for any actions taken by customs authorities, including seizure of goods or imposition of penalties, or any delays caused by customs processing and cannot therefore guarantee delivery times. By placing an order, you agree to comply with all applicable customs regulations and laws.